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Frequently Asked Questions

Where do your products come from?

All SENTINI bags are designed from the heart of italy, hand-crafted to perfection in China and shipped directly from Malaysia.

Are all prices inclusive of tax?

The total as displayed at checkout will be inclusive of the 6% tax. However, please be mindful that all product pricing displayed on the SENITNI website are not inclusive of tax.

How will my orders be shipped?

Your orders will be shipped by local couriers to ensure that your bag reaches you as fast as possible.

Does Sentini have a physical store?

It is our mission at SENTINI to make premium quality bags affordable. To keep true to our promise, we currently operate online in most regions.

Nevertheless, your satisfaction is our priority. This is why SENTINI has a 14-day free return policy to ensure that you receive a product that fully satisfies.

How do I make an online return?

All SENTINI bags may be returned within 14 days after delivery. However, please ensure the bags are unworn, unwashed or otherwise unused with the original packaging.

A request to return can be made via email to All requests will be processed by the SENTINI team within 1-2 working days.

How do I track my order?

The SENTINI team will send an email containing a tracking number for your order as soon as it is picked up for delivery.

To track your order, simply insert this tracking number into the tracking service built into the SENTINI website.

Is Sentini on other e-commerce platforms ?

Yes, we are on Shopee, Lazada, and Zalora, but purchase through our website for exclusive deals and discounts!